Return/Refund Policy

At StashedCulture, we take great care to ensure that each product is carefully inspected, securely packed, and delivered to you in perfect condition.
However, in rare cases of transit damage or incorrect shipments, we are happy to assist you with a return or replacement.

✅ Eligible Return Cases

We offer replacements or refunds only in the following situations:

  • The product was damaged in transit

  • You received the wrong item (different from what you ordered)

📦 Conditions for Return Eligibility

To be eligible for a return or replacement:

  • You must raise a support request within 48 hours of receiving the order.

  • You must provide a clear unboxing video that:

    • Shows the sealed package before opening

    • Clearly captures the entire unboxing process and the issue (damage or wrong item)

Requests made beyond 48 hours or without an unboxing video will not be eligible for return or replacement.

🔁 Return & Refund Process

If your order meets the above conditions:

  1. Email us at stashedculture@gmail.com
    Include your order number, issue details, and the unboxing video.

  2. Our support team will review your request and respond within 24–48 hours.

  3. Once approved, we will:

    • Arrange a return pickup if necessary

    • Offer a replacement or refund, depending on availability and customer preference

🚫 Non-Returnable Items

We do not accept returns or offer refunds for:

  • Products damaged after delivery or due to mishandling

  • Claims of incorrect items without unboxing proof

  • Requests raised after 48 hours of delivery

🙏 Thank You for Understanding

Our policies are designed to ensure a fair and transparent experience for both our customers and our team.
We deeply value your trust and cooperation and will always do our best to resolve any issue promptly and professionally.

For any queries or concerns regarding your order, please contact us at
📧 stashedculture@gmail.com